Verifying the Authenticity of the Customers' Friend Certificate

The Customers' Friend certificate is a mark of excellence in customer relations, awarded to organizations that consistently demonstrate a high standard of service. To preserve the credibility of this recognition, ICERTIAS has implemented a transparent and robust verification system that ensures each certificate is authentic and traceable.

Each Customers' Friend certificate, whether issued as a physical medal or a digital badge, is accompanied by a unique digital certification code. This code, presented in the form of a URL, links directly to a dedicated verification page on the official Customers' Friend website. The verification page confirms the legitimacy of the certificate and provides stakeholders with detailed information about the award.

Verification of Physical Medals

For physical medals, the certification code is either integrated into the medal’s design or included with the accompanying documentation. This allows each medal to be linked directly to its digital record, reinforcing its authenticity and traceability.

Verification of Digital Badges

Digital badges follow the same verification principles. While the badge itself may not display the code, it must be linked to the recipient’s unique certificate page on the Customers' Friend website. This requirement ensures that any digital representation of the award can be independently verified.

Certificate Verification Page

The certificate verification page provides comprehensive information, including the name of the award recipient, the basis for evaluation, and the criteria used in the assessment process. It also identifies the organization responsible for the evaluation and outlines the methodology applied. This level of transparency is designed to uphold the integrity of the award and the trust it represents.

How to Verify a Certificate

To verify a Customers' Friend certificate, stakeholders can visit the Customers' Friend page and enter the unique certification code provided with the award. This straightforward process ensures that the certificate in question is genuine and issued in accordance with ICERTIAS’s standards.