Verifying the Authenticity of the Customers' Friend Certificate

The Customers' Friend certificate is a customer experience recognition awarded to organizations based on a defined evaluation of customer-facing service performance. To support accurate use and prevent misrepresentation, ICERTIAS applies a transparent verification process designed to confirm that each certificate is authentic and traceable.

Each Customers' Friend certificate, whether issued as a physical medal or a digital badge, is accompanied by a unique digital certification code. This code, presented as a URL, links directly to a dedicated verification page on the official Customers' Friend website. The verification page confirms the certificate’s validity and provides stakeholders with key details about the recognition.

Verification of Physical Medals

For physical medals, the certification code is either integrated into the medal’s design or included with accompanying documentation. This enables the medal to be linked to its corresponding digital record for verification purposes.

Verification of Digital Badges

Digital badges follow the same verification approach. If the badge itself does not display the code, it should link to the recipient’s unique certificate verification page on the Customers' Friend website. This supports independent confirmation of certification status.

Certificate Verification Page

The certificate verification page provides information such as the name of the certificate recipient, the applicable recognition level, the evaluation scope, and a summary of the criteria used in the assessment. It also identifies the organization responsible for the evaluation and outlines the methodology applied.

How to Verify a Certificate

To verify a Customers' Friend certificate, stakeholders can visit the Customers' Friend verification page and enter the unique certification code provided with the award. This process helps confirm that the certificate is genuine and issued under ICERTIAS’s published program rules and usage guidelines.